Our Promise to You
At mcrays.com, we believe that trust is woven into every thread of the customer experience, just like the fine cotton in our sheet sets and the soft modal in our sleepwear. This Privacy Policy explains how we collect, handle, and safeguard your personal information when you browse our collections, place an order, or reach out to us for assistance. By using our website, you acknowledge the practices described below. We encourage you to read through this document so you understand exactly how your data is treated.
Information We Gather
When you create an account, make a purchase, or subscribe to our newsletter, we collect details that help us serve you better. This includes your full name, email address, shipping and billing addresses, telephone number, and payment details. As you explore our bedding and sleepwear collections, we also gather technical information automatically through cookies and similar tools. This covers your IP address, browser type, operating system, device identifiers, and the pages you visit, such as which duvet cover patterns catch your eye or which pajama fabrics you linger on. This data helps us understand your preferences and refine our offerings.
How We Put Your Information to Work
Your information enables us to process your orders, from the moment you select a sateen sheet set to the day it arrives at your door. We use it to communicate with you about your purchases, send shipping updates, and respond to your questions. With your consent, we may also send you emails about new arrivals, seasonal bedding collections, exclusive sleepwear launches, and special promotions. You can opt out of marketing messages at any time by clicking the unsubscribe link in any email or by contacting us directly. Even if you opt out, we will still send you transactional emails related to your orders.
Who We Share Information With
We do not sell your personal information to outside companies for their own marketing purposes. We do, however, work with carefully selected partners who help us run our business. These include payment processors who handle your transactions, warehouses that pack your linen orders, and shipping carriers that deliver your packages. Each partner is contractually bound to use your information only for the specific task we assign them and to protect it with appropriate security measures. We may also disclose information when required by law, to enforce our policies, or to protect the rights and safety of mcrays.com, our customers, or others.
Protecting Your Data
We treat your personal information with the same care we apply to crafting our bedding. We employ industry-standard security measures, including encryption during transmission and secure storage on protected servers. Access to your data is restricted to employees and partners who need it to perform their jobs. While we work hard to keep your information safe, no online platform can guarantee absolute security. We encourage you to use strong passwords and keep your account credentials confidential.
Cookies and Similar Technologies
Our website uses cookies to make your browsing experience smoother and more personalized. Cookies remember items in your cart, save your preferences, and help us analyze how visitors interact with our site. For example, we may notice that customers who view our bamboo sheet sets often go on to explore our matching pillowcases, and we use that insight to improve navigation. You can manage or disable cookies through your browser settings, though doing so may limit certain features of our site.
Your Control Over Your Information
You have the right to access, correct, or delete the personal information we hold about you. If you would like to review or update your details, or if you wish to close your account entirely, please email us at [email protected] and we will assist you promptly. You may also request that we stop processing your data for marketing purposes. We will honor these requests in accordance with applicable laws.
How Long We Keep Your Data
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. This typically means keeping your data for the duration of our business relationship, plus a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we securely delete or anonymize it.
Updates to This Policy
Our business evolves, and so may this Privacy Policy. When we make significant changes, we will post the updated version on this page with a revised effective date. We may also notify you by email if the changes are substantial. Your continued use of mcrays.com after any updates indicates your acceptance of the revised terms.